Position title: Seasonal Guest Services Associate

Reports to: Manager of Retail & Guest Services

Department:  Guest Services

Status: Part-time/Seasonal (November 2026 – January 18, 2027)

Position Overview:

Employment for this position is seasonal from November 2026 through January 18, 2027. The Seasonal Guest Services Associate supports the museum’s admission desk, guest-facing galleries, R.B. Annis Western Family Experience, and Museum Store during the busy holiday season. The role helps ensure that admissions and retail areas are appropriately covered and that every visitor receives a welcoming, knowledgeable, and high standard of customer service.

Core hours will generally range from 9-25 hours per week, working two to five days out of seven on a flexible schedule. Weekend and evening availability may be required based on museum programs, extended holiday hours, special events, and staffing needs.

Essential Duties and Responsibilities:

• Interact with guests in a friendly, comfortable, welcoming, and knowledgeable manner.
• Operate the admissions point-of-sale system, receive cash, checks, and credit cards, and follow established security and cashhandling procedures.
• Actively promote and sell museum memberships when appropriate.
• Assist school groups, families, members, and other visitors to the museum.
• Gain working knowledge of museum exhibitions, programs, amenities, and policies and communicate that information accurately to guests.
• Assist with guest flow, especially during high-volume periods and when large groups are visiting the galleries.
• Check first-floor galleries and guest-facing areas for basic presentation or interactive-area needs and communicate concerns to the appropriate staff.
• Assist with supervision and guest engagement in the R.B. Annis Western Family Experience during busy days.
• Provide Museum Store coverage as scheduled or needed, including welcoming shoppers, assisting with merchandise questions, maintaining store presentation, and supporting checkout functions after training.
• Cross-train in Guest Services and Museum Store procedures to provide flexible coverage and assist in either area as operational needs require.
• Participate in visitor surveys, evaluations, and other guest-experience initiatives as assigned.
• Assist with museum evacuation and emergency procedures and help ensure the safety of guests and colleagues.
• Perform other duties as directed by the Manager of Retail & Guest Services or Guest Services Coordinator.

Education and/or Work Experience Requirements:

• Demonstrated experience providing a high standard of customer or guest service.
• Comfort and confidence working with the general public, including children and young people.
• Understanding of and sensitivity to the different needs of museum guests.
• Excellent communication and interpersonal skills.
• Enthusiastic, confident, dependable, and able to use initiative.
• Ability to remain calm and confident in emergency situations.
• Flexible and collaborative approach to working in a team environment.
• Excellent telephone and in-person communication skills.
• Ability to learn and operate point-of-sale/cash register systems.
• Ability and willingness to provide retail sales support and cross-train for Museum Store coverage.
• Ability to stand and remain active for extended periods.

Mission Statement: The Eiteljorg Museum explores the intersection of the arts, histories and cultures of the past and present by sharing the diverse stories of the American West and the Indigenous Peoples of North America.

Vision and Values: The Eiteljorg Museum is committed to being a welcoming environment where people feel a sense of belonging. We aim to build authentic connections through artistic expressions and educational programs, creating thought-provoking experiences that explore our past, present, and shared future. We amplify the voices of artists and champion their creative expression, representing the intersection of cultures and perspectives to create a place where transformation is possible. Our diverse story of human accomplishment, adversity, and perseverance is told with respect and sensitivity to all peoples and cultures. We uphold the values of integrity, respect, collaboration, and excellence as paramount to accomplishing our mission. Integrity involves stewarding our collection, resources, processes, and relationships with honesty and transparency. Respect is intentionally weaving diversity, equity, accessibility, and inclusion into every aspect of the Museum. Collaboration involves developing and sustaining authentic internal and external relationships that support common goals. Excellence is about creating exceptional experiences.

Commitment to Diversity and Inclusion: The Eiteljorg Museum is committed to fostering a diverse and inclusive environment. We actively encourage applications from candidates of all backgrounds and strive to support a workforce that reflects the rich diversity of the communities we serve. We are an equal opportunity employer.

The Eiteljorg Museum is unable to sponsor or take over sponsorship of employment visas for U.S.-based positions. Candidates must have current work authorization in the United States that does not require visa sponsorship.

ADA Requirements: The Eiteljorg Museum is committed to providing equal employment opportunities to all individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the museum will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless such accommodations would cause undue hardship. If you require accommodation during the application or hiring process, please contact Administration at 317-275-1335. We will work with you to meet your needs in a confidential and respectful manner. The Eiteljorg Museum values diversity and inclusion and encourages all qualified individuals to apply.

Physical and Work Environment Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with applicable federal, state, and local standards
• Must be able to talk, listen, and speak clearly in person and on the telephone.
• Ability to stand, walk, and move throughout guest-facing museum and retail areas for periods of the workday.

General Work Competencies:

• Teamwork and communication: Works cooperatively with colleagues, supervisors, peers, and other departments; communicates clearly and respectfully; understands others’ ideas and contributes to a positive team environment.
• Patron relations: Provides consistent service and support to museum guests and other external constituents.
• Work habits and attendance: Demonstrates reliability, punctuality, flexibility, and appropriate professional conduct.
• Value Diversity: Treat all individuals fairly and respectfully, work effectively with others, regardless of their background, position, or status; ensure that opportunities are equally available to all; respect different values and viewpoints.

Position title: Gallery/Security Attendant

Reports to: Manager of Security

Department:  Facilities

Status: Full-time

Position Overview:

The Gallery Attendant serves as a frontline ambassador for the museum, creating a safe, secure, and welcoming environment for visitors, staff, volunteers, collections, and facilities. Reporting directly to the Security Manager, this position combines visitor service, gallery monitoring, access control, and basic security responsibilities. 

Gallery Attendants provide coverage at the museum’s public entrances, conduct regular patrols of exhibition galleries and public spaces, assist with visitor inquiries, and support daily security operations. The position also includes cross-training in the museum’s security control room to provide relief coverage during breaks and other operational needs. 

The Gallery Attendant plays a critical role in protecting the museum’s collections while ensuring every guest enjoys an exceptional visitor experience. 

Essential Duties and Responsibilities:

• Visitor Services and Entrance Operations
  • Staff the South Main Entrance and Canal Entrance desks during museum operating hours.
  • Welcome visitors and provide directions, wayfinding assistance, and general information about exhibitions, programs, and museum amenities.
  • Monitor visitor entry and exit points to ensure compliance with museum policies and procedures.
  • Assist with visitor questions and resolve routine concerns in a courteous and professional manner.
  • Maintain awareness of visitor flow and communicate operational concerns to supervisors as needed.
  • Support special events, public programs, and facility rentals by assisting guests and monitoring designated areas.

  Gallery Monitoring and Patrols

  • Conduct regular patrols of first-floor and second-floor galleries and public spaces.
  • Monitor visitor behavior to ensure the protection of artwork, artifacts, exhibitions, and museum property.
  • Enforce museum policies related to photography, food and beverage restrictions, touching objects, and visitor conduct.
  • Observe and report facility concerns, maintenance issues, safety hazards, or unusual activity.
  • Provide a visible and welcoming presence throughout the museum.
  • Respond appropriately to visitor incidents, medical situations, and security concerns.

  Security Operations Support

  • Assist the Security Manager and Control Room Operator with daily security operations.
  • Monitor access points and ensure authorized access to restricted areas.
  • Complete daily activity logs and incident reports as required.
  • Assist with opening and closing procedures for public and staff areas.
  • Support security coverage during exhibitions, collections movement, deliveries, and special events.
  • Participate in emergency response activities, including evacuations, severe weather procedures, and other incident management protocols.

  Control Room Cross-Training

  • Complete training on museum security systems and control room procedures.
  • Provide relief coverage for the Control Room Operator during scheduled breaks and meal periods.
  • Monitor security cameras, alarms, access control systems, and radio communications while assigned to the control room.
  • Document incidents and communicate operational issues according to established procedures.
  • Immediately report alarms, emergencies, or unusual activity to appropriate personnel.

  Training and Compliance

  • Participate in required safety, security, customer service, and emergency response training.
  • Maintain familiarity with museum policies, standard operating procedures, and emergency protocols.
  • Support a culture of safety, professionalism, accountability, and hospitality.
  • Attend staff meetings and training sessions as assigned.

Required Skills, Competencies, and Qualities:

• Strong commitment to providing outstanding customer service and hospitality.
• Friendly, professional, and approachable demeanor.
• Ability to remain alert and observant while working independently.
• Strong communication and interpersonal skills.
• Ability to exercise sound judgment and remain calm during emergencies.
• Dependable, punctual, and accountable.
• Ability to follow established procedures and security protocols.
• Comfortable interacting with diverse audiences, including families, school groups, seniors, and international visitors.
• Ability to de-escalate difficult situations professionally and respectfully.
• Team-oriented mindset with a willingness to support museum-wide operations.

Qualifications and Work Experience Requirements:

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, security, visitor services, museums, cultural institutions, or public-facing environments preferred.
• Experience working with the public in a fast-paced environment preferred.
• Basic computer proficiency required.
• Ability to learn security systems, access control systems, radio communications, and control room operations.
• CPR, AED, and First Aid certification preferred or willingness to obtain upon hire.
• Availability to work weekends, evenings, holidays, and special events as required.

Mission Statement: The Eiteljorg Museum explores the intersection of the arts, histories and cultures of the past and present by sharing the diverse stories of the American West and the Indigenous Peoples of North America.

Vision and Values: The Eiteljorg Museum is committed to being a welcoming environment where people feel a sense of belonging. We aim to build authentic connections through artistic expressions and educational programs, creating thought-provoking experiences that explore our past, present, and shared future. We amplify the voices of artists and champion their creative expression, representing the intersection of cultures and perspectives to create a place where transformation is possible. Our diverse story of human accomplishment, adversity, and perseverance is told with respect and sensitivity to all peoples and cultures. We uphold the values of integrity, respect, collaboration, and excellence as paramount to accomplishing our mission. Integrity involves stewarding our collection, resources, processes, and relationships with honesty and transparency. Respect is intentionally weaving diversity, equity, accessibility, and inclusion into every aspect of the Museum. Collaboration involves developing and sustaining authentic internal and external relationships that support common goals. Excellence is about creating exceptional experiences.

Commitment to Diversity and Inclusion: The Eiteljorg Museum is committed to fostering a diverse and inclusive environment. We actively encourage applications from candidates of all backgrounds and strive to support a workforce that reflects the rich diversity of the communities we serve. We are an equal opportunity employer.

The Eiteljorg Museum is unable to sponsor or take over sponsorship of employment visas for U.S.-based positions. Candidates must have current work authorization in the United States that does not require visa sponsorship.

ADA Requirements: The Eiteljorg Museum is committed to providing equal employment opportunities to all individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the museum will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless such accommodations would cause undue hardship. If you require accommodation during the application or hiring process, please contact Administration at 317-275-1335. We will work with you to meet your needs in a confidential and respectful manner. The Eiteljorg Museum values diversity and inclusion and encourages all qualified individuals to apply.

Physical and Work Environment Demands: The Gallery/Security Attendant position requires frequent standing and walking throughout the museum for extended periods, including regular patrols of galleries, entrances, public spaces, and outdoor areas. The position involves climbing stairs, bending, reaching, and occasional lifting and carrying of materials weighing up to 50 pounds.

Employees must possess sufficient vision and hearing to observe visitor activity, monitor galleries, read security displays, and respond appropriately to emergencies. The role requires regular use of radios, telephones, computers, and security equipment.

Work is performed in both indoor and outdoor environments and may involve exposure to varying temperatures and weather conditions when monitoring entrances or supporting outdoor events. Noise levels are generally moderate but may increase during special events and public programs.

Although the position generally follows a standard work week, flexibility is required to accommodate events, meetings, and other activities that may occur outside of regular business hours, including some evenings, weekends, and holidays.

General Work Competencies:

• Support the Eiteljorg Museum’s mission, goals, values, and implementation of the museum’s strategic plan.
• Contribute to building a positive team spirit through giving and receiving feedback.
• Follow museum and department policies and procedures; maintain appropriate records, complete tasks accurately and on time.
• Maintain proficiency in all computer-related programs to perform job duties.
• Adhere to safe work procedures.
• Value Diversity: Treat all individuals fairly and respectfully, work effectively with others, regardless of their background, position, or status; ensure that opportunities are equally available to all; respect different values and viewpoints.

Position title: Gallery Attendant

Reports to: Manager of Security

Department:  Facilities

Status: Part-time

Position Overview:

The Gallery Attendant serves as a frontline ambassador for the museum, creating a safe, secure, and welcoming environment for visitors, staff, volunteers, collections, and facilities. Reporting directly to the Security Manager, this position combines visitor service, gallery monitoring, access control, and basic security responsibilities. 

Gallery Attendants provide coverage at the museum’s public entrances, conduct regular patrols of exhibition galleries and public spaces, assist with visitor inquiries, and support daily security operations. The position also includes cross-training in the museum’s security control room to provide relief coverage during breaks and other operational needs. 

The Gallery Attendant plays a critical role in protecting the museum’s collections while ensuring every guest enjoys an exceptional visitor experience. 

Essential Duties and Responsibilities:

• Visitor Services and Entrance Operations
  • Staff the South Main Entrance and Canal Entrance desks during museum operating hours.
  • Welcome visitors and provide directions, wayfinding assistance, and general information about exhibitions, programs, and museum amenities.
  • Monitor visitor entry and exit points to ensure compliance with museum policies and procedures.
  • Assist with visitor questions and resolve routine concerns in a courteous and professional manner.
  • Maintain awareness of visitor flow and communicate operational concerns to supervisors as needed.
  • Support special events, public programs, and facility rentals by assisting guests and monitoring designated areas.

  Gallery Monitoring and Patrols

  • Conduct regular patrols of first-floor and second-floor galleries and public spaces.
  • Monitor visitor behavior to ensure the protection of artwork, artifacts, exhibitions, and museum property.
  • Enforce museum policies related to photography, food and beverage restrictions, touching objects, and visitor conduct.
  • Observe and report facility concerns, maintenance issues, safety hazards, or unusual activity.
  • Provide a visible and welcoming presence throughout the museum.
  • Respond appropriately to visitor incidents, medical situations, and security concerns.

  Security Operations Support

  • Assist the Security Manager and Control Room Operator with daily security operations.
  • Monitor access points and ensure authorized access to restricted areas.
  • Complete daily activity logs and incident reports as required.
  • Assist with opening and closing procedures for public and staff areas.
  • Support security coverage during exhibitions, collections movement, deliveries, and special events.
  • Participate in emergency response activities, including evacuations, severe weather procedures, and other incident management protocols.

  Control Room Cross-Training

  • Complete training on museum security systems and control room procedures.
  • Provide relief coverage for the Control Room Operator during scheduled breaks and meal periods.
  • Monitor security cameras, alarms, access control systems, and radio communications while assigned to the control room.
  • Document incidents and communicate operational issues according to established procedures.
  • Immediately report alarms, emergencies, or unusual activity to appropriate personnel.

  Training and Compliance

  • Participate in required safety, security, customer service, and emergency response training.
  • Maintain familiarity with museum policies, standard operating procedures, and emergency protocols.
  • Support a culture of safety, professionalism, accountability, and hospitality.
  • Attend staff meetings and training sessions as assigned.

Required Skills, Competencies, and Qualities:

• Strong commitment to providing outstanding customer service and hospitality.
• Friendly, professional, and approachable demeanor.
• Ability to remain alert and observant while working independently.
• Strong communication and interpersonal skills.
• Ability to exercise sound judgment and remain calm during emergencies.
• Dependable, punctual, and accountable.
• Ability to follow established procedures and security protocols.
• Comfortable interacting with diverse audiences, including families, school groups, seniors, and international visitors.
• Ability to de-escalate difficult situations professionally and respectfully.
• Team-oriented mindset with a willingness to support museum-wide operations.

Qualifications and Work Experience Requirements:

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, security, visitor services, museums, cultural institutions, or public-facing environments preferred.
• Experience working with the public in a fast-paced environment preferred.
• Basic computer proficiency required.
• Ability to learn security systems, access control systems, radio communications, and control room operations.
• CPR, AED, and First Aid certification preferred or willingness to obtain upon hire.
• Availability to work weekends, evenings, holidays, and special events as required.

Mission Statement: The Eiteljorg Museum explores the intersection of the arts, histories and cultures of the past and present by sharing the diverse stories of the American West and the Indigenous Peoples of North America.

Vision and Values: The Eiteljorg Museum is committed to being a welcoming environment where people feel a sense of belonging. We aim to build authentic connections through artistic expressions and educational programs, creating thought-provoking experiences that explore our past, present, and shared future. We amplify the voices of artists and champion their creative expression, representing the intersection of cultures and perspectives to create a place where transformation is possible. Our diverse story of human accomplishment, adversity, and perseverance is told with respect and sensitivity to all peoples and cultures. We uphold the values of integrity, respect, collaboration, and excellence as paramount to accomplishing our mission. Integrity involves stewarding our collection, resources, processes, and relationships with honesty and transparency. Respect is intentionally weaving diversity, equity, accessibility, and inclusion into every aspect of the Museum. Collaboration involves developing and sustaining authentic internal and external relationships that support common goals. Excellence is about creating exceptional experiences.

Commitment to Diversity and Inclusion: The Eiteljorg Museum is committed to fostering a diverse and inclusive environment. We actively encourage applications from candidates of all backgrounds and strive to support a workforce that reflects the rich diversity of the communities we serve. We are an equal opportunity employer.

The Eiteljorg Museum is unable to sponsor or take over sponsorship of employment visas for U.S.-based positions. Candidates must have current work authorization in the United States that does not require visa sponsorship.

ADA Requirements: The Eiteljorg Museum is committed to providing equal employment opportunities to all individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the museum will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless such accommodations would cause undue hardship. If you require accommodation during the application or hiring process, please contact Administration at 317-275-1335. We will work with you to meet your needs in a confidential and respectful manner. The Eiteljorg Museum values diversity and inclusion and encourages all qualified individuals to apply.

Physical and Work Environment Demands: The Gallery Attendant position requires frequent standing and walking throughout the museum for extended periods, including regular patrols of galleries, entrances, public spaces, and outdoor areas. The position involves climbing stairs, bending, reaching, and occasional lifting and carrying of materials weighing up to 50 pounds.

Employees must possess sufficient vision and hearing to observe visitor activity, monitor galleries, read security displays, and respond appropriately to emergencies. The role requires regular use of radios, telephones, computers, and security equipment.

Work is performed in both indoor and outdoor environments and may involve exposure to varying temperatures and weather conditions when monitoring entrances or supporting outdoor events. Noise levels are generally moderate but may increase during special events and public programs.

Although the position generally follows a standard work week, flexibility is required to accommodate events, meetings, and other activities that may occur outside of regular business hours, including some evenings, weekends, and holidays.

General Work Competencies:

• Support the Eiteljorg Museum’s mission, goals, values, and implementation of the museum’s strategic plan.
• Contribute to building a positive team spirit through giving and receiving feedback.
• Follow museum and department policies and procedures; maintain appropriate records, complete tasks accurately and on time.
• Maintain proficiency in all computer-related programs to perform job duties.
• Adhere to safe work procedures.
• Value Diversity: Treat all individuals fairly and respectfully, work effectively with others, regardless of their background, position, or status; ensure that opportunities are equally available to all; respect different values and viewpoints.

Required Skills, Competencies, and Qualities:

• Clear written and verbal communication skills; adept at collaborating with and contributing to a team environment.
• Proficient with computer aided design programs including but not limited to Adobe Creative Suite including Illustrator, Photoshop, and InDesign
• Proficient with 2D and/or 3D modeling software for scaled floor plans and production drawings for exhibit environments, casework, furniture, and props.
• Experience working with visitor-centered design in a museum or arts organization.
• Skills in gallery lighting, photography editing, art installation, and other aspects of exhibition development and production are desired.
• Ability to coordinate and manage special projects from conceptualization through implementation.
• Precise attention to detail, with the ability to organize and prioritize tasks, and meet deadlines.

Qualifications and Work Experience Requirements:

• Advanced degree; or equivalent education and/or experience in exhibition and graphic design.
• Extensive museum experience (or equivalent) in exhibition design with general knowledge of the conservation needs and/or handling of museum objects, a broad understanding of visitor behavior and needs.

Mission Statement: The Eiteljorg Museum explores the intersection of the arts, histories and cultures of the past and present by sharing the diverse stories of the American West and the Indigenous Peoples of North America.

Vision and Values: The Eiteljorg Museum is committed to being a welcoming environment where people feel a sense of belonging. We aim to build authentic connections through artistic expressions and educational programs, creating thought-provoking experiences that explore our past, present, and shared future. We amplify the voices of artists and champion their creative expression, representing the intersection of cultures and perspectives to create a place where transformation is possible. Our diverse story of human accomplishment, adversity, and perseverance is told with respect and sensitivity to all peoples and cultures. We uphold the values of integrity, respect, collaboration, and excellence as paramount to accomplishing our mission. Integrity involves stewarding our collection, resources, processes, and relationships with honesty and transparency. Respect is intentionally weaving diversity, equity, accessibility, and inclusion into every aspect of the Museum. Collaboration involves developing and sustaining authentic internal and external relationships that support common goals. Excellence is about creating exceptional experiences.

Commitment to Diversity and Inclusion: The Eiteljorg Museum is committed to fostering a diverse and inclusive environment. We actively encourage applications from candidates of all backgrounds and strive to support a workforce that reflects the rich diversity of the communities we serve. We are an equal opportunity employer.

The Eiteljorg Museum is unable to sponsor or take over sponsorship of employment visas for U.S.-based positions. Candidates must have current work authorization in the United States that does not require visa sponsorship.

ADA Requirements: The Eiteljorg Museum is committed to providing equal employment opportunities to all individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the Museum will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless such accommodations would cause undue hardship. If you require accommodation during the application or hiring process, please contact Administration at 317-275-1335. We will work with you to meet your needs in a confidential and respectful manner. The Eiteljorg Museum values diversity and inclusion and encourages all qualified individuals to apply.

Physical and Work Environment Demands: The Manager of Exhibition Design role primarily involves working in an office environment within the museum, requiring the ability to sit, stand, and walk for extended periods, often moving between different areas. The position necessitates regular use of hands and fingers for handling objects, tools, or controls, particularly when using a computer or managing physical membership materials. Adequate vision and hearing are essential for tasks such as reading documents, using a computer, and communicating effectively with colleagues and members. Occasionally, the role may require lifting and carrying objects, such as membership materials, event supplies, or office equipment, weighing up to 50 pounds. The job also involves frequent repetitive motions, such as typing and using a computer mouse.

While most work is performed in a typical office setting with controlled climate and standard office lighting, some duties may take place in various indoor and outdoor event settings, requiring adaptability to different environments and weather conditions. The noise level is usually moderate but may occasionally be higher during events. The role involves regular interaction with staff, members, donors, and the public, necessitating excellent interpersonal and communication skills. Although the position generally follows a standard work week, flexibility is required to accommodate events, meetings, and other activities that may occur outside of regular business hours, including evenings and weekends.

General Work Competencies:

• Support the Eiteljorg Museum’s mission, goals, values, and implementation of the museum’s strategic plan.
• Contribute to building a positive team spirit through giving and receiving feedback.
• Follow museum and department policies and procedures; maintain appropriate records, complete tasks accurately and on time.
• Maintain proficiency in all computer-related programs to perform job duties.
• Adhere to safe work procedures.
• Value Diversity: Treat all individuals fairly and respectfully, work effectively with others, regardless of their background, position, or status; ensure that opportunities are equally available to all; respect different values and viewpoints.

Position title: Manager of Facilities

Reports to: Director of Facilities Operations and IT

Department: Facilities

Status: Full-Time

Position Overview:

The Manager of Facilities is responsible for overseeing the maintenance, safety, and operational functions of the museum’s physical infrastructure. This role ensures that the museum’s facilities are safe, functional, and aligned with the needs of the institution, staff, and visitors. The Manager will manage all aspects of facility operations, including buildings and grounds maintenance, sustainability initiatives, safety protocols, and capital improvement projects.

Essential Duties and Responsibilities:

Facility Management:

• Manage the daily operations of all museum facilities, including exhibition spaces, storage areas, offices, and public spaces.
• Manage the work orders submitted to the CMMS system in a timely manner.
• Work with Director of Facilities Operations and IT to develop and implement strategies for maintaining the condition of museum buildings, systems, and equipment.
• Perform the maintenance and repair of HVAC, electrical, plumbing, and other systems, ensuring they meet safety standards and operational requirements.
• Manage Facilities Technician and Facilities/Grounds Technician.

Safety and Security:

• Ensure that the museum complies with local, state, and federal safety regulations and codes in partnership with HR Generalist.
• Collaborate with Crisis Team to develop and implement emergency preparedness plans and procedures, including fire safety and evacuation protocols.

Budget and Resource Management:

• Work with the Director of Facilities, Operations, and IT to develop and manage the facilities department’s budget, track expenses, and ensure cost-effective operations.
• Identify opportunities for energy savings and sustainability, overseeing green initiatives such as waste management and environmental impact reduction.
• Source and oversee contracts for external services, such as maintenance and landscaping, to ensure quality and cost-effectiveness.

Capital Projects and Renovations:

• Work with the CEO, Director of Facilities Operations and IT, and the CFO to plan and execute capital projects, including building renovations, upgrades, and new construction.
• Coordinate with architects, contractors, and vendors to ensure projects are completed on time, within budget, and to high-quality standards.

Collaboration and Leadership:

• Collaborate with museum departments, such as curatorial, visitor services, and education, to ensure that the facilities support exhibitions, programs, and events.
• Provide leadership and guidance to facilities team members, fostering a culture of teamwork, professionalism, and continuous improvement.
• Develop and maintain relationships with external partners, including vendors, contractors, and city and state entities such as White River State Park and DPW.

Health and Environmental Compliance:

• Ensure that the museum’s facilities adhere to all health and environmental regulations, including air quality, lighting, and pest control.
• Collaborate with the Sustainability Task Force to meet the goals of the action plan, including waste reduction, energy efficiency, and green certifications.

Emergency Response and Crisis Management:

• Respond promptly to emergencies, including building damage, system failures, and natural disasters.
• Coordinate with emergency services, insurance providers, and contractors to resolve issues quickly and minimize damage.
• Manage and participate in on-call activities to ensure coverage overnight and on weekends.

Required Skills, Competencies, and Qualities:

• Strong knowledge of commercial building systems, safety protocols, and maintenance procedures.  

• Experience in managing capital projects, including renovations and construction.  

• Ability to adhere to budgets, negotiate contracts, and source services.  

• Strong leadership skills with the ability to manage, motivate, and mentor staff.  

• Knowledge of environmental sustainability practices and compliance standards.  

• Excellent communication, problem-solving, and organizational skills.  

• Ability to work collaboratively with diverse teams and departments.  

• Experience working in a cultural or museum setting is a plus.  

Qualifications and Work Experience Requirements:  

• Certification in at least one aspect of facilities management (HVAC, Electrical).  

• Minimum of 7-10 years of experience in facilities management, with at least 3 years in a leadership role.  

• Strong knowledge of building systems, safety protocols, and maintenance procedures.  

• Experience in managing capital projects, including renovations and construction.  

• Ability to develop and manage budgets, negotiate contracts, and source services.  

• Strong leadership skills with the ability to manage, motivate, and mentor staff.  

• Knowledge of environmental sustainability practices and compliance standards.  

• Excellent communication, problem-solving, and organizational skills.  

• Ability to work collaboratively with diverse teams and departments.  

• Experience working in a cultural or museum setting is a plus.  

Mission Statement: The Eiteljorg Museum explores the intersection of the arts, histories and cultures of the past and present by sharing the diverse stories of the American West and the Indigenous Peoples of North America.

Vision and Values: The Eiteljorg Museum is committed to being a welcoming environment where people feel a sense of belonging. We aim to build authentic connections through artistic expressions and educational programs, creating thought-provoking experiences that explore our past, present, and shared future. We amplify the voices of artists and champion their creative expression, representing the intersection of cultures and perspectives to create a place where transformation is possible. Our diverse story of human accomplishment, adversity, and perseverance is told with respect and sensitivity to all peoples and cultures. We uphold the values of integrity, respect, collaboration, and excellence as paramount to accomplishing our mission. Integrity involves stewarding our collection, resources, processes, and relationships with honesty and transparency. Respect is intentionally weaving diversity, equity, accessibility, and inclusion into every aspect of the Museum. Collaboration involves developing and sustaining authentic internal and external relationships that support common goals. Excellence is about creating exceptional experiences.

Commitment to Diversity and Inclusion: The Eiteljorg Museum is committed to fostering a diverse and inclusive environment. We actively encourage applications from candidates of all backgrounds and strive to support a workforce that reflects the rich diversity of the communities we serve. We are an equal opportunity employer.

The Eiteljorg Museum is unable to sponsor or take over sponsorship of employment visas for U.S.-based positions. Candidates must have current work authorization in the United States that does not require visa sponsorship.

ADA Requirements: The Eiteljorg Museum is committed to providing equal employment opportunities to all individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the Museum will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless such accommodations would cause undue hardship. If you require accommodation during the application or hiring process, please contact Human Resources at 317.275.1335 . We will work with you to meet your needs in a confidential and respectful manner. The Eiteljorg Museum values diversity and inclusion and encourages all qualified individuals to apply.

Physical and Work Environment Demands: The Manager of Facilities primarily involves working in an office environment, requiring the ability to sit, stand, and walk for extended periods, often moving between different areas. The position necessitates regular use of hands and fingers for handling objects, tools, or controls, particularly when using a computer or managing physical membership materials. Adequate vision and hearing are essential for tasks such as reading documents, using a computer, and communicating effectively with colleagues and members. Occasionally, the role may require lifting and carrying objects, such as membership materials, event supplies, or office equipment, weighing up to 25 pounds. The job also involves frequent repetitive motions, such as typing and using a computer mouse.

While most work is performed in a typical office setting with controlled climate and standard office lighting, some duties may take place in various indoor and outdoor event settings, requiring adaptability to different environments and weather conditions. The noise level is usually moderate but may occasionally be higher during events. The role involves regular interaction with staff, members, donors, and the public, necessitating excellent interpersonal and communication skills. Although the position generally follows a standard work week, flexibility is required to accommodate events, meetings, and other activities that may occur outside of regular business hours, including evenings and weekends.

General Work Competencies:

• Support the Eiteljorg Museum’s mission, goals, values, and implementation of the museum’s strategic plan.
• Contribute to building a positive team spirit through giving and receiving feedback.
• Follow museum and department policies and procedures; maintain appropriate records, complete tasks accurately and on time.
• Maintain proficiency in all computer-related programs to perform job duties.
• Adhere to safe work procedures.
• Value Diversity: Treat all individuals fairly and respectfully, work effectively with others, regardless of their background, position, or status; ensure that opportunities are equally available to all; respect different values and viewpoints.

Required Skills, Competencies, and Qualities:

Effective Communication Skills 

Expresses oneself clearly and effectively when speaking and/or writing to individuals or groups; listens attentively; ensures that information is understood by all parties; shares information in a timely manner using the most appropriate method; presents well-organized information in a group setting.  

Reliable Problem-Solving Abilities 

• Develops and improves methods or skills related to solving problems in a calm, fair, respectful and timely response  

Quality & Accuracy of Work 

• Commits to fulfilling responsibilities with professionalism, accuracy and the highest quality 

• Supports and encourages team members to produce excellence in their day to day tasks, offering help where needed 

Valuing Diversity 

• Treats all individuals fairly and respectfully, works effectively with others, regardless of their background, position, or status; ensures that opportunities are equally available to all; respects different values and viewpoints.  

• Consistently looks at issues from multiple perspectives, respecting the viewpoints and values of others  

• Treats people with fairness, respect, and consideration without regard for their position, status or background  

• Proactively minimizes barriers and ensures opportunities are equally available to all  

• Understands multiple cultures and is able to work across boundaries  

Collaboration Skills & Teamwork 

• Offers encouragement to department team members to work together to achieve common goals 

• Encourages co-workers to go above and beyond successes 

• Supports creativity and new ways of accomplishing challenging goals 

Ability to Timely Meet Deadlines, Goals & Objectives 

• Works to develop realistic goals and objectives for self 

• Is efficient with meeting individual deadlines in a timely manner so that others are able to meet their own individual or the team’s deadlines. 

Overall Performance 

• Works efficiently to meet responsibilities, with professionalism and respect for others 

• Follows through with commitments to individual position, team members and other departments 

Qualifications and Work Experience Requirements:  

• High School and/or Trade School graduate with 5-7 years of commercial building maintenance experience.  

• Flexible hours with an average work week consisting of 40 Hours or less; flexible hours include evenings, weekends, and some holidays as needed. 

• Strong technical knowledge of electrical circuits, including 480 VAC 3 phase, commercial HVAC systems, including chillers, steam, pneumatic controls and plumbing systems, including drain and water supply lines.  

• Must have basic knowledge and aptitude working with audiovisual equipment for events, both in-house and rental. This includes but is not limited to sound systems, microphones and projectors. 
• Contribute to a positive working environment and cooperate with co-workers through written and verbal communication methods. 

Mission Statement: The Eiteljorg Museum explores the intersection of the arts, histories and cultures of the past and present by sharing the diverse stories of the American West and the Indigenous Peoples of North America.

Vision and Values: The Eiteljorg Museum is committed to being a welcoming environment where people feel a sense of belonging. We aim to build authentic connections through artistic expressions and educational programs, creating thought-provoking experiences that explore our past, present, and shared future. We amplify the voices of artists and champion their creative expression, representing the intersection of cultures and perspectives to create a place where transformation is possible. Our diverse story of human accomplishment, adversity, and perseverance is told with respect and sensitivity to all peoples and cultures. We uphold the values of integrity, respect, collaboration, and excellence as paramount to accomplishing our mission. Integrity involves stewarding our collection, resources, processes, and relationships with honesty and transparency. Respect is intentionally weaving diversity, equity, accessibility, and inclusion into every aspect of the Museum. Collaboration involves developing and sustaining authentic internal and external relationships that support common goals. Excellence is about creating exceptional experiences.

Commitment to Diversity and Inclusion: The Eiteljorg Museum is committed to fostering a diverse and inclusive environment. We actively encourage applications from candidates of all backgrounds and strive to support a workforce that reflects the rich diversity of the communities we serve. We are an equal opportunity employer.

The Eiteljorg Museum is unable to sponsor or take over sponsorship of employment visas for U.S.-based positions. Candidates must have current work authorization in the United States that does not require visa sponsorship.

ADA Requirements: The Eiteljorg Museum is committed to providing equal employment opportunities to all individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the Museum will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless such accommodations would cause undue hardship. If you require accommodation during the application or hiring process, please contact Human Resources at 317.275.1335 . We will work with you to meet your needs in a confidential and respectful manner. The Eiteljorg Museum values diversity and inclusion and encourages all qualified individuals to apply.

Physical and Work Environment Demands: The Maintenance Technician primarily involves working in an office environment, requiring the ability to sit, stand, and walk for extended periods, often moving between different areas. The position necessitates regular use of hands and fingers for handling objects, tools, or controls, particularly when using a computer or managing physical membership materials. Adequate vision and hearing are essential for tasks such as reading documents, using a computer, and communicating effectively with colleagues and members. Occasionally, the role may require lifting and carrying objects, such as membership materials, event supplies, or office equipment, weighing up to 25 pounds. The job also involves frequent repetitive motions, such as typing and using a computer mouse.

While most work is performed in a typical office setting with controlled climate and standard office lighting, some duties may take place in various indoor and outdoor event settings, requiring adaptability to different environments and weather conditions. The noise level is usually moderate but may occasionally be higher during events. The role involves regular interaction with staff, members, donors, and the public, necessitating excellent interpersonal and communication skills. Although the position generally follows a standard work week, flexibility is required to accommodate events, meetings, and other activities that may occur outside of regular business hours, including evenings and weekends.