Position title: Retail Sales Associate

Reports to: Manager of Retail Operations & Guest Services

Department: Museum Store (Earned Revenue)

Status: Full-Time

Position Overview:

The Museum Store Associate supports daily retail operations while delivering exceptional guest experiences through sales, customer service, and storytelling. This role connects guests to merchandise inspired by exhibitions and the museum’s mission.

Qualifications and Work Experience Requirements:

• High school degree plus two years retail sales experience
• An interest in and knowledge of American Indian & Western art and culture
• Ability to operate a point-of-sale terminal and calculator
• Flexibility to work days, weekends, and special events as scheduled
• Ability to stand and walk for long periods of time (up to 8 hours), climb a 6-foot ladder, and lift up to 50 pounds
• Contribute to a positive working environment and cooperate with co-workers
• Must have a professional appearance and wear professional attire

Essential Duties and Responsibilities:

• Provide knowledgeable and professional retail customer service in store, over the phone, and online
• Maintain an attractive, neat, and orderly sales area and merchandise displays
• Keep current on merchandise, educational information, trends, techniques of fine art and jewelry, as well as store policies and procedures
• Restock all merchandise and supplies in the sales area
• Accurately receive, ticket, and place new merchandise on the selling floor, and safely and efficiently store back stock in the cage or under stock cabinets
• Complete daily sales reports and work logs
• Service special transactions including opening memberships, accurately calculating shipping fees, completing shipping forms, and performing opening and closing procedures
• Perform light housekeeping duties including vacuuming, dusting, and glass cleaning
• Assist store management with duties as assigned

Required Skills, Competencies, and Qualities:

• Excellent written, verbal, and nonverbal communication skills and strong organizational skills
• Dedication to providing exceptional service and support to patrons, employees, and other partners
• Exceptional level of self-awareness and emotional intelligence
• Ability to maintain regular, punctual attendance
• Consistent work habits
• Ability to work effectively with a diverse range of internal and external stakeholders, including staff, volunteers, vendors, and other partners

Mission Statement: The Eiteljorg Museum explores the intersection of the arts, histories and cultures of the past and present by sharing the diverse stories of the American West and the Indigenous Peoples of North America.

Vision and Values: The Eiteljorg Museum is committed to being a welcoming environment where people feel a sense of belonging. We aim to build authentic connections through artistic expressions and educational programs, creating thought-provoking experiences that explore our past, present, and shared future. We amplify the voices of artists and champion their creative expression, representing the intersection of cultures and perspectives to create a place where transformation is possible. Our diverse story of human accomplishment, adversity, and perseverance is told with respect and sensitivity to all peoples and cultures. We uphold the values of integrity, respect, collaboration, and excellence as paramount to accomplishing our mission. Integrity involves stewarding our collection, resources, processes, and relationships with honesty and transparency. Respect is intentionally weaving diversity, equity, accessibility, and inclusion into every aspect of the Museum. Collaboration involves developing and sustaining authentic internal and external relationships that support common goals. Excellence is about creating exceptional experiences.

Commitment to Diversity and Inclusion: The Eiteljorg Museum is committed to fostering a diverse and inclusive environment. We actively encourage applications from candidates of all backgrounds and strive to support a workforce that reflects the rich diversity of the communities we serve. We are an equal opportunity employer.

The Eiteljorg Museum is unable to sponsor or take over sponsorship of employment visas for U.S.-based positions. Candidates must have current work authorization in the United States that does not require visa sponsorship.

ADA Requirements: The Eiteljorg Museum is committed to providing equal employment opportunities to all individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the Museum will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless such accommodations would cause undue hardship. If you require accommodation during the application or hiring process, please contact Human Resources at 317.275.1335 . We will work with you to meet your needs in a confidential and respectful manner. The Eiteljorg Museum values diversity and inclusion and encourages all qualified individuals to apply.

Physical and Work Environment Demands:
The Retail Sale Associate role primarily involves working in an office environment within the museum, requiring the ability to sit, stand, and walk for extended periods, often moving between different areas. The position necessitates regular use of hands and fingers for handling objects, tools, or controls, particularly when using a computer or managing physical membership materials. Adequate vision and hearing are essential for tasks such as reading documents, using a computer, and communicating effectively with colleagues and members. Occasionally, the role may require lifting and carrying objects, such as membership materials, event supplies, or office equipment, weighing up to 25 pounds. The job also involves frequent repetitive motions, such as typing and using a computer mouse.

While most work is performed in a typical office setting with controlled climate and standard office lighting, some duties may take place in various indoor and outdoor event settings, requiring adaptability to different environments and weather conditions. The noise level is usually moderate but may occasionally be higher during events. The role involves regular interaction with staff, members, donors, and the public, necessitating excellent interpersonal and communication skills. Although the position generally follows a standard workweek, flexibility is required to accommodate events, meetings, and other activities that may occur outside of regular business hours, including evenings and weekends.

Required Skills, Competencies, and Qualities:

• Detail oriented, enthusiastic, and capable of doing repetitive tasks 

• Excellent computer skills (database experience a plus) 

• Works well in a team and independently 

• Reliable 

Qualifications and Work Experience Requirements:  

Enrolled in or recently completed an Associate or Bachelor program for museum studies, art history, history, ethno history, anthropology, or related field. 

Mission Statement: The Eiteljorg Museum explores the intersection of the arts, histories and cultures of the past and present by sharing the diverse stories of the American West and the Indigenous Peoples of North America.

Vision and Values: The Eiteljorg Museum is committed to being a welcoming environment where people feel a sense of belonging. We aim to build authentic connections through artistic expressions and educational programs, creating thought-provoking experiences that explore our past, present, and shared future. We amplify the voices of artists and champion their creative expression, representing the intersection of cultures and perspectives to create a place where transformation is possible. Our diverse story of human accomplishment, adversity, and perseverance is told with respect and sensitivity to all peoples and cultures. We uphold the values of integrity, respect, collaboration, and excellence as paramount to accomplishing our mission. Integrity involves stewarding our collection, resources, processes, and relationships with honesty and transparency. Respect is intentionally weaving diversity, equity, accessibility, and inclusion into every aspect of the Museum. Collaboration involves developing and sustaining authentic internal and external relationships that support common goals. Excellence is about creating exceptional experiences.

Commitment to Diversity and Inclusion: The Eiteljorg Museum is committed to fostering a diverse and inclusive environment. We actively encourage applications from candidates of all backgrounds and strive to support a workforce that reflects the rich diversity of the communities we serve. We are an equal opportunity employer.

The Eiteljorg Museum is unable to sponsor or take over sponsorship of employment visas for U.S.-based positions. Candidates must have current work authorization in the United States that does not require visa sponsorship.

ADA Requirements: The Eiteljorg Museum is committed to providing equal employment opportunities to all individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the Museum will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless such accommodations would cause undue hardship. If you require accommodation during the application or hiring process, please contact Administration at 317-275-1314. We will work with you to meet your needs in a confidential and respectful manner. The Eiteljorg Museum values diversity and inclusion and encourages all qualified individuals to apply. 

Physical and Work Environment Demands: The Collections Intern role primarily involves working in office and collection storage environments within the museum, requiring the ability to sit, stand, and walk for extended periods, often moving between different areas. The position necessitates regular use of hands and fingers for handling objects, tools, or controls, and wearing gloves while performing delicate operations with fragile objects. Adequate vision and hearing are essential for tasks such as reading documents, using a computer, and communicating effectively with colleagues and members of the public. The role will require reaching with hands and arms, stooping, pushing, pulling, lifting and carrying objects between 10-50 lbs. short distances. The job also involves frequent repetitive motions, such as typing and using a computer mouse.  

While most work is performed in a typical office setting with controlled climate and standard office lighting, some duties may take place in various indoor and outdoor settings, requiring adaptability to different environments and weather conditions. 

Required Skills, Competencies, and Qualities:

• Strong knowledge of commercial building systems, safety protocols, and maintenance procedures.  

• Experience in managing capital projects, including renovations and construction.  

• Ability to adhere to budgets, negotiate contracts, and source services.  

• Strong leadership skills with the ability to manage, motivate, and mentor staff.  

• Knowledge of environmental sustainability practices and compliance standards.  

• Excellent communication, problem-solving, and organizational skills.  

• Ability to work collaboratively with diverse teams and departments.  

• Experience working in a cultural or museum setting is a plus.  

Qualifications and Work Experience Requirements:  

• Certification in at least one aspect of facilities management (HVAC, Electrical).  

• Minimum of 7-10 years of experience in facilities management, with at least 3 years in a leadership role.  

• Strong knowledge of building systems, safety protocols, and maintenance procedures.  

• Experience in managing capital projects, including renovations and construction.  

• Ability to develop and manage budgets, negotiate contracts, and source services.  

• Strong leadership skills with the ability to manage, motivate, and mentor staff.  

• Knowledge of environmental sustainability practices and compliance standards.  

• Excellent communication, problem-solving, and organizational skills.  

• Ability to work collaboratively with diverse teams and departments.  

• Experience working in a cultural or museum setting is a plus.  

Mission Statement: The Eiteljorg Museum explores the intersection of the arts, histories and cultures of the past and present by sharing the diverse stories of the American West and the Indigenous Peoples of North America.

Vision and Values: The Eiteljorg Museum is committed to being a welcoming environment where people feel a sense of belonging. We aim to build authentic connections through artistic expressions and educational programs, creating thought-provoking experiences that explore our past, present, and shared future. We amplify the voices of artists and champion their creative expression, representing the intersection of cultures and perspectives to create a place where transformation is possible. Our diverse story of human accomplishment, adversity, and perseverance is told with respect and sensitivity to all peoples and cultures. We uphold the values of integrity, respect, collaboration, and excellence as paramount to accomplishing our mission. Integrity involves stewarding our collection, resources, processes, and relationships with honesty and transparency. Respect is intentionally weaving diversity, equity, accessibility, and inclusion into every aspect of the Museum. Collaboration involves developing and sustaining authentic internal and external relationships that support common goals. Excellence is about creating exceptional experiences.

Commitment to Diversity and Inclusion: The Eiteljorg Museum is committed to fostering a diverse and inclusive environment. We actively encourage applications from candidates of all backgrounds and strive to support a workforce that reflects the rich diversity of the communities we serve. We are an equal opportunity employer.

The Eiteljorg Museum is unable to sponsor or take over sponsorship of employment visas for U.S.-based positions. Candidates must have current work authorization in the United States that does not require visa sponsorship.

ADA Requirements: The Eiteljorg Museum is committed to providing equal employment opportunities to all individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the Museum will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless such accommodations would cause undue hardship. If you require accommodation during the application or hiring process, please contact Human Resources at 317.275.1335 . We will work with you to meet your needs in a confidential and respectful manner. The Eiteljorg Museum values diversity and inclusion and encourages all qualified individuals to apply.

Physical and Work Environment Demands: The Manager of Facilities primarily involves working in an office environment, requiring the ability to sit, stand, and walk for extended periods, often moving between different areas. The position necessitates regular use of hands and fingers for handling objects, tools, or controls, particularly when using a computer or managing physical membership materials. Adequate vision and hearing are essential for tasks such as reading documents, using a computer, and communicating effectively with colleagues and members. Occasionally, the role may require lifting and carrying objects, such as membership materials, event supplies, or office equipment, weighing up to 25 pounds. The job also involves frequent repetitive motions, such as typing and using a computer mouse.

While most work is performed in a typical office setting with controlled climate and standard office lighting, some duties may take place in various indoor and outdoor event settings, requiring adaptability to different environments and weather conditions. The noise level is usually moderate but may occasionally be higher during events. The role involves regular interaction with staff, members, donors, and the public, necessitating excellent interpersonal and communication skills. Although the position generally follows a standard work week, flexibility is required to accommodate events, meetings, and other activities that may occur outside of regular business hours, including evenings and weekends.

Required Skills, Competencies, and Qualities:

Effective Communication Skills 

Expresses oneself clearly and effectively when speaking and/or writing to individuals or groups; listens attentively; ensures that information is understood by all parties; shares information in a timely manner using the most appropriate method; presents well-organized information in a group setting.  

Reliable Problem-Solving Abilities 

• Develops and improves methods or skills related to solving problems in a calm, fair, respectful and timely response  

Quality & Accuracy of Work 

• Commits to fulfilling responsibilities with professionalism, accuracy and the highest quality 

• Supports and encourages team members to produce excellence in their day to day tasks, offering help where needed 

Valuing Diversity 

• Treats all individuals fairly and respectfully, works effectively with others, regardless of their background, position, or status; ensures that opportunities are equally available to all; respects different values and viewpoints.  

• Consistently looks at issues from multiple perspectives, respecting the viewpoints and values of others  

• Treats people with fairness, respect, and consideration without regard for their position, status or background  

• Proactively minimizes barriers and ensures opportunities are equally available to all  

• Understands multiple cultures and is able to work across boundaries  

Collaboration Skills & Teamwork 

• Offers encouragement to department team members to work together to achieve common goals 

• Encourages co-workers to go above and beyond successes 

• Supports creativity and new ways of accomplishing challenging goals 

Ability to Timely Meet Deadlines, Goals & Objectives 

• Works to develop realistic goals and objectives for self 

• Is efficient with meeting individual deadlines in a timely manner so that others are able to meet their own individual or the team’s deadlines. 

Overall Performance 

• Works efficiently to meet responsibilities, with professionalism and respect for others 

• Follows through with commitments to individual position, team members and other departments 

Qualifications and Work Experience Requirements:  

• High School and/or Trade School graduate with 5-7 years of commercial building maintenance experience.  

• Flexible hours with an average work week consisting of 40 Hours or less; flexible hours include evenings, weekends, and some holidays as needed. 

• Strong technical knowledge of electrical circuits, including 480 VAC 3 phase, commercial HVAC systems, including chillers, steam, pneumatic controls and plumbing systems, including drain and water supply lines.  

• Must have basic knowledge and aptitude working with audiovisual equipment for events, both in-house and rental. This includes but is not limited to sound systems, microphones and projectors. 
• Contribute to a positive working environment and cooperate with co-workers through written and verbal communication methods. 

Mission Statement: The Eiteljorg Museum explores the intersection of the arts, histories and cultures of the past and present by sharing the diverse stories of the American West and the Indigenous Peoples of North America.

Vision and Values: The Eiteljorg Museum is committed to being a welcoming environment where people feel a sense of belonging. We aim to build authentic connections through artistic expressions and educational programs, creating thought-provoking experiences that explore our past, present, and shared future. We amplify the voices of artists and champion their creative expression, representing the intersection of cultures and perspectives to create a place where transformation is possible. Our diverse story of human accomplishment, adversity, and perseverance is told with respect and sensitivity to all peoples and cultures. We uphold the values of integrity, respect, collaboration, and excellence as paramount to accomplishing our mission. Integrity involves stewarding our collection, resources, processes, and relationships with honesty and transparency. Respect is intentionally weaving diversity, equity, accessibility, and inclusion into every aspect of the Museum. Collaboration involves developing and sustaining authentic internal and external relationships that support common goals. Excellence is about creating exceptional experiences.

Commitment to Diversity and Inclusion: The Eiteljorg Museum is committed to fostering a diverse and inclusive environment. We actively encourage applications from candidates of all backgrounds and strive to support a workforce that reflects the rich diversity of the communities we serve. We are an equal opportunity employer.

The Eiteljorg Museum is unable to sponsor or take over sponsorship of employment visas for U.S.-based positions. Candidates must have current work authorization in the United States that does not require visa sponsorship.

ADA Requirements: The Eiteljorg Museum is committed to providing equal employment opportunities to all individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the Museum will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless such accommodations would cause undue hardship. If you require accommodation during the application or hiring process, please contact Human Resources at 317.275.1335 . We will work with you to meet your needs in a confidential and respectful manner. The Eiteljorg Museum values diversity and inclusion and encourages all qualified individuals to apply.

Physical and Work Environment Demands: The Maintenance Technician primarily involves working in an office environment, requiring the ability to sit, stand, and walk for extended periods, often moving between different areas. The position necessitates regular use of hands and fingers for handling objects, tools, or controls, particularly when using a computer or managing physical membership materials. Adequate vision and hearing are essential for tasks such as reading documents, using a computer, and communicating effectively with colleagues and members. Occasionally, the role may require lifting and carrying objects, such as membership materials, event supplies, or office equipment, weighing up to 25 pounds. The job also involves frequent repetitive motions, such as typing and using a computer mouse.

While most work is performed in a typical office setting with controlled climate and standard office lighting, some duties may take place in various indoor and outdoor event settings, requiring adaptability to different environments and weather conditions. The noise level is usually moderate but may occasionally be higher during events. The role involves regular interaction with staff, members, donors, and the public, necessitating excellent interpersonal and communication skills. Although the position generally follows a standard work week, flexibility is required to accommodate events, meetings, and other activities that may occur outside of regular business hours, including evenings and weekends.

Required Skills, Competencies, and Qualities:

• Excellent written, verbal (and nonverbal) communication skills and strong organizational skills 

• Dedication to providing exceptional service and support to employees and other partners 

• Sounds judgement, keen attention to detail and proven ability to make informed decisions around processes and policies 

• Exceptional level of self-awareness, accountability, and emotional intelligence 

• Ability to approach people and situations with empathy and void of bias 

• Demonstrated commitment to cultivating and contributing to a culture of belonging 

• Ability to work effectively with a diverse range of internal and external stakeholders, including staff, volunteers, vendors, and other partners. 

Key Leadership Competencies 

• Sound judgment and high ethical standards 

• Exceptional attention to detail with the ability to see the big picture 

• Strong emotional intelligence and collaborative leadership style 

• Ability to communicate complex financial information clearly and respectfully 

• Commitment to equity, inclusion, and building a culture of belonging 

• Proactive problem-solver who improves systems and processes 

• Comfortable working across departments and with senior leadership 

Qualifications and Work Experience Requirements:

• Bachelor’s degree in accounting (required) 

• CPA and/or CMA strongly preferred; active candidates encouraged to apply 

• Minimum 7–10 years of progressive accounting experience, with at least 5 years in a senior nonprofit accounting or controller-level role 

• Deep experience with nonprofit GAAP, FASB standards, and fund accounting 

• Demonstrated success leading audits and strengthening internal controls 

• Experience with grants management, restricted funds, and donor reporting 

• Proficiency in Microsoft Excel and Word 

• Experience with nonprofit accounting systems required; Blackbaud Financial Edge preferred 

• Experience with payroll, benefits, and retirement plan reconciliation (403(b)) a plus 

Mission Statement: The Eiteljorg Museum explores the intersection of the arts, histories and cultures of the past and present by sharing the diverse stories of the American West and the Indigenous Peoples of North America.

Vision and Values: The Eiteljorg Museum is committed to being a welcoming environment where people feel a sense of belonging. We aim to build authentic connections through artistic expressions and educational programs, creating thought-provoking experiences that explore our past, present, and shared future. We amplify the voices of artists and champion their creative expression, representing the intersection of cultures and perspectives to create a place where transformation is possible. Our diverse story of human accomplishment, adversity, and perseverance is told with respect and sensitivity to all peoples and cultures. We uphold the values of integrity, respect, collaboration, and excellence as paramount to accomplishing our mission. Integrity involves stewarding our collection, resources, processes, and relationships with honesty and transparency. Respect is intentionally weaving diversity, equity, accessibility, and inclusion into every aspect of the Museum. Collaboration involves developing and sustaining authentic internal and external relationships that support common goals. Excellence is about creating exceptional experiences.

Commitment to Diversity and Inclusion: The Eiteljorg Museum is committed to fostering a diverse and inclusive environment. We actively encourage applications from candidates of all backgrounds and strive to support a workforce that reflects the rich diversity of the communities we serve. We are an equal opportunity employer.

The Eiteljorg Museum is unable to sponsor or take over sponsorship of employment visas for U.S.-based positions. Candidates must have current work authorization in the United States that does not require visa sponsorship.

ADA Requirements: The Eiteljorg Museum is committed to providing equal employment opportunities to all individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the Museum will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless such accommodations would cause undue hardship. If you require accommodation during the application or hiring process, please contact Human Resources at 317.275.1335 . We will work with you to meet your needs in a confidential and respectful manner. The Eiteljorg Museum values diversity and inclusion and encourages all qualified individuals to apply.

Physical and Work Environment Demands: The Controller primarily involves working in an office environment within the museum, requiring the ability to sit, stand, and walk for extended periods, often moving between different areas. The position necessitates regular use of hands and fingers for handling objects, tools, or controls, particularly when using a computer or managing physical membership materials. Adequate vision and hearing are essential for tasks such as reading documents, using a computer, and communicating effectively with colleagues and members. Occasionally, the role may require lifting and carrying objects, such as membership materials, event supplies, or office equipment, weighing up to 25 pounds. The job also involves frequent repetitive motions, such as typing and using a computer mouse.

While most work is performed in a typical office setting with controlled climate and standard office lighting, some duties may take place in various indoor and outdoor event settings, requiring adaptability to different environments and weather conditions. The noise level is usually moderate but may occasionally be higher during events. The role involves regular interaction with staff, members, donors, and the public, necessitating excellent interpersonal and communication skills. Although the position generally follows a standard work week, flexibility is required to accommodate events, meetings, and other activities that may occur outside of regular business hours, including evenings and weekends.