Title: Corporate Relations Manager

Department: Development

Status: Exempt

Reporting Relationship: VP for Development

Employees Supervised: 0

The Corporate Relations Manager serves as the lead staff person responsible for establishing and nurturing relationships between the Eiteljorg Museum and the corporate community and is responsible for corporate sponsorships, memberships and some in-kind gifts.

Requirements/Qualifications:

• Bachelor’s degree
• Ten+ years’ experience and proven success in corporate sales and/or nonprofit corporate sponsorship.
• A strong understanding of the corporate community and demonstrated ability to interact successfully with marketing directors, corporate giving officers or other corporate representatives.
• Ability to work on a team as well as ability to self-motivate to reach corporate fundraising goals.
• Excellent organization skills and attention to detail.
• Excellent verbal, written and interpersonal relationship skills.
• Strong computer skills. Experience with Excel, Word, PowerPoint, and Raiser’s Edge a plus.

Major Responsibilities:

1. Seek corporate sponsorship support for museum exhibitions, programs and events while building broad-based partnerships.
2. Coordinate efforts closely with all departments to provide appropriate recognition to corporate partners. Including but not limited to:
   *Work closely with marketing and communications staff to ensure appropriate recognition of corporate partners
   *Work with special events manager to promote corporate rental events
   *Work closely with the membership manager to promote museum membership to corporate partner employees
3. Provide proactive donor stewardship through formal reporting as well as informal communications with marketing directors, corporate foundation officers and community affairs directors.
4. Help create and review development budget and responsible for oversight on corporate goals.
   *Assure proper materials, record keeping, report documents and analysis of corporate and other assigned campaigns in a timely, accurate and efficient manner.
5. Serve as staff liaison to corporate campaign and other assigned committees and/or councils and ensure the availability of information and staff assistance necessary to secure funds for the associated campaign.
6. Identify new corporate prospects through research, community outreach and relationship building.
7. Write all corporate proposals after consulting with appropriate staff for input and work with marketing department for any design work needs.
8. Mentor up and coming development staff where appropriate.

Title: Guest Services Gallery/Admission Assistant

Department: Guest Services

Status: Non-Exempt

Reporting Relationship: Manager of Guest Services

Employees Supervised: 0

In addition to answering phones and working our admissions desk, Guest Services Gallery/ Admission Assistants will work in the R.B. Annis Family Western Experience and in November, the Jingle Rails Exhibit. Their role is to ensure that the Galleries are attended at all times and to offer all visitors the highest standards of customer service during their visit.

Core hours of work will range from 9-25 hours per week, working two – five days out of seven on a flexible working schedule. In addition to normal museum hours (Monday-Saturday 10-5 and Sundays 12-5), weekend hours will be required as well as some evenings during special events.

Requirements/Qualifications:

• Good communication skills. Able to use computer, phone and verbal skills necessary to work with a variety of staff, clients and security personnel
• A minimum of 2-5 years’ experience in events operation and housekeeping duties
• Flexible hours with an average work week consisting of 40 Hours or less; flexible hours includes evenings, weekends, and some holidays.
• Excellent customer service skills
• Able to provide a positive image/appearance to clients/guests during events
• Must contribute to a positive working environment and cooperate with co-workers in a variety of ways
• Must be able to lift heavy objects (tables, chairs, crates etc.) for event setup and tear down as well as housekeeping duties
• Must have basic knowledge and aptitude working with audio visual equipment for events, both in-house and rental. This includes but is not limited to sound systems, microphones, projectors, CD & DVD players and podiums.
• Must have knowledge of operating housekeeping industrial, commercial equipment.

Major Responsibilities:

1. Interact in a friendly, comfortable and educated manner with our guests.
2. Assist with the guest flow, especially when large groups are visiting the Galleries.
3. Complete daily Gallery checks and report faults and defects.
4. Assist with Sales and Guest Services in the Museum Store.
5. Maintain the organization and cleanliness of the gallery space.
6. Assist and train volunteers within the R.B. Annis Western Family Experience
7. Gain knowledge of the Museum’s Collections and Exhibits, and be able to impart that knowledge to guests.
8. Operate cash register, receiving cash, checks, and credit cards – following security and cash handling procedures.
9. Actively sell memberships.
10. Assist with school groups visiting the museum
11. Participate in Guest Studies and Evaluations of our guests.
12. Assist in the evacuation of the Museum, during an emergency and ensure the safety of the guests and others.
13. Any other duties, which may be directed by the Manager of Guest Services or the Guest Services Co-Coordinator.

Title: Housekeeper/Event Tech

Department: Facilities

Status: Non-Exempt

Reporting Relationship: VP of Operations

Employees Supervised: 0

Requirements/Qualifications:

• Evidence of having provided a high standard of guest service experience throughout previous employment.
• Enjoy and have experience of working confidently with the general public and children / young persons.
• Have an understanding of the different needs of museum guests.
• Possess excellent communication and interpersonal skills.
• Be enthusiastic, confident and be able to use own initiative.
• Ability to remain calm and confident in emergency situations.
• Have a flexible approach to working in team situations.
• Have excellent phone skills.
• Ability to operate a cash register.
• Ability to provide retail sales support.
• Ability to stand for periods of up to 2-4 hours at a time, which would include occasionally working outdoors and light lifting and handling.

Major Responsibilities:

1. Maintain the cleanliness of the Museum and Museum property and work under the direction of the Senior Housekeeper.
   • Clean and stock museum restrooms when needed.
   • Work assigned areas of the museum and accept responsibility for the cleanliness of assigned areas.
   • Maintain the cleanliness of the employee breakroom.
   • Maintain the cleanliness of the administrative offices and boardrooms.
   • Dust mop galleries and clean tops of bonnets when instructed to.
2. Assist the events manager for ensuring that rental events are properly set up, maintained and torn down for rental or in house events:
   • Meet on a regular basis with events manager to coordinate needs for events. See to it that set up are done per diagrams, instructions or client’s needs.
   • Provide check list of all in house linens, tables, chairs, audio visual and other equipment and as well as those items needing repair.
   • See that all museum exterior spaces such as walks, trash cans, terrace, courtyards etc. are cleaned and ready for daily operations.
   • See that all interior spaces such as restrooms, floors, and trash containers are cleaned, stocked for daily operations.
   • Work with catering contractors prior to and during set up of events to see that all work is done properly and on time.
   • Work with catering contractors after events to see that all spaces are cleaned, trash and debris are removed before leaving the site and are ready for the next day’s activities.
   • Maintain upkeep of rental spaces/ public areas during operational hours and throughout the time of scheduled events. This includes exterior walks, exterior terraces, interior and exterior windows (where possible), interior and exterior trash etc. and interior care of restrooms, spills, etc.
   • Provide a professional appearance during events while representing the museum.
   • Stay on post for needs of clients if not doing assigned task
   • Maintain contact throughout the event with catering captain and event manager
   • Prepare spaces for next day’s rentals when scheduled
3. Provide input on events set up, needs, times and issues with events manager. Reports issues to events manager and VP of Operations, Safety & Security.
   • Keep written accounts of all linens including those needing laundered, tables and chairs used by the museum, including those needing work as well as rental equipment.
   • Work as a housekeeping staff with other facilities housekeepers
   • Work on other projects as assigned
   • Work on special events such as Indian Market & Festival and Quest for the West

ADA Requirements:

Ability to lift up to 50 pounds
Ability to stand and walk, for extended time
Ability to work independently
Ability to set up chairs and 6’ folding tables

Title: Summer Membership and Donor Engagement Internship

Department: Development

MAJOR RESPONSIBILITIES:

• Assisting in evaluating the current membership program, including designing surveys, emailing and calling members for feedback, and researching other institutions
• Assisting with regular membership mailings, including drafting letters and emails to send to members to encourage them to renew
• Creating a “bank” of stories featuring members’ experiences at the Eiteljorg for use in future membership and donor communications
• Assisting the Membership/Donor Engagement Manager in planning events for members and high-level donors
• Helping the Membership/Donor Engagement Manager create a plan to help move to higher levels of membership when possible.

Qualities the Eiteljorg Museum seeks in an intern are: reliability, dependability, creativity, self-confidence, good verbal and written skills, a pleasant, professional demeanor, strong time-management skills, ability to follow specific directions, willingness to take on assignments that have tight deadlines, a flexible schedule, a desire to learn from experienced colleagues and the ability to work cooperatively with people of many backgrounds. The intern must follow all museum policies and procedures in the museum employee handbook.

This is an unpaid position, but the intern will have access to certain cost-saving privileges, including free parking 24/7 at the museum’s underground parking garage at a prime location in White River State Park in downtown Indianapolis, free admission to the museum and museum programs, discounts to the museum café and store, and discounts to other participating Indianapolis museums and attractions. During the internship, the intern will be able to attend and enjoy the Eiteljorg’s high-quality receptions. There are many intangible benefits, including the opportunity to interact with and learn from museum executives and curatorial staff about the nonprofit world, attend informal orientation sessions, hone professional office skills, build a portfolio, develop a professional network and acquire effective job references. The museum will attempt to schedule internship hours to coordinate with classes or any outside employment commitments the intern might have.

Although the Eiteljorg Museum cannot guarantee that an intern will receive college credit for the internship, the Membership/Donor Engagement manager will be happy to coordinate with the intern’s faculty advisor to provide documentation that might assist the student in receiving academic credit for their work, time and effort.

REQUIREMENTS/QUALIFICATIONS:

The applicant should be an enrolled undergraduate student, graduate student, or recent graduate majoring in arts administration, nonprofit management, or a related field.  The applicant should be detail-oriented, a strong writer, and must have experience with Microsoft Office software. The ability to use a database is required; experience with Raiser’s Edge or TAM is preferred but is not required.

ABOUT THE MUSEUM: The Eiteljorg Museum of American Indians and Western Art was founded by Indianapolis businessman and philanthropist Harrison Eiteljorg. Our mission is to inspire an appreciation and understanding of the art, history, and cultures of the American West and the indigenous peoples of North America. For more information about our organization: www.eiteljorg.org